Refund Policy

At 318 Entertainment, we understand that plans can change. This Refund Policy outlines how cancellations and refund requests are handled for services booked through 318-entertainment.com.

 

Deposits

• A non-refundable deposit is required to secure your event date and time.

• Deposits cover administrative and scheduling costs and are not eligible for refund under any circumstances.

 

Cancellations

• Cancellations made 14 or more days before the event:
  Clients may be eligible for a partial refund of any payments made beyond the deposit.

• Cancellations made less than 14 days before the event:
  No refund will be issued, but we may offer credit toward a future event at our discretion.

 

Rescheduling

• We allow one reschedule without penalty if requested at least 7 days in advance and subject to availability.

• Additional rescheduling or short-notice changes may result in additional fees.

 

Service Interruptions

If an event is disrupted or shortened due to reasons beyond our control (e.g., weather, venue issues, or client delays), refunds will not be issued. We are not responsible for third-party failures (e.g., venue closures, power outages).

 

No-Shows

Failure to communicate or show up to a scheduled event without notice is considered a no-show and results in no refund.

 

Satisfaction Guarantee

While we strive to deliver an exceptional experience, any concerns should be reported to our team during or immediately after the event. We will make every effort to address issues in good faith, but refunds are not guaranteed.

 

How to Request a Refund

To request a refund or discuss your options, please contact us and

Include your event date, booking name, and reason for the request.

 

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be reflected on this page with a revised effective date.